A brand manager’s social media manifesto
1. Recognise your antisocial nature … until you fully embrace the fact that your relationship and communication with your consumers has been fundamentally antisocial, you will never be able progress on the road towards becoming a brand that can embrace social media i.e. a socialised brand. Repeat after me, “My name is Brand X and I am antisocial”.
2. Don’t think digital … the answer to becoming a socialised brand does not lie in the digital world even if your relationship with your consumers ends up being based on digital channels. The answer lies in having a credible story, content that brings this alive and channels that help consumers “reach-in” and become engaged. P.S. a credible story is nothing like what you are accustomed to thinking of as a brand proposition. P.P.S. just having a corporate blog, a MySpace page, a podcast, posting stuff on YouTube does not, of itself, make you a socialised brand.
3. Remember – the tools of social media sit best in the hands of consumers (it’s who they were designed for) … use them at your peril, you may end up looking silly. At all costs avoid the My(insert your brand name here)Space syndrome – a lot of digital agencies are getting rich helping clients make this mistake.
4. Stop thinking about reaching out to consumers … that is old media, old media agency planners thinking. Don’t think of the tools of social media as a new channel that allows you to push messages to niche groups. Do the right thing (see point 2) and consumers will use the tools of social media to find you – your audience will select itself. Focus your energy on making your brand a beacon and your brand a host. (I am sure there is a Seth Godin book in there somewhere).
Thanks to Richard Stacy for sending this one in, and gapingvoid: